Frequently Asked Questions

No. You can check out as a guest in a couple of minutes. Creating an account simply saves your details for next time and keeps your order history in one place.

You'll get a confirmation email within a few minutes of ordering. If it hasn't appeared, check your junk folder first, then email us and we'll confirm it from our side.

If it hasn't been dispatched yet, usually yes. Email us with your order number as soon as you can and we'll do our best to catch it before it leaves. Once it's arrived, you can still send it back: you have 30 days, plus a 14-day statutory right to cancel, and our Refund Policy explains both.

Email us straight away with your order number and the correct address. Once a parcel is with the courier we can't redirect it, so the sooner you tell us the better.

Enter it at checkout and the discount comes off before you pay. One code per order, and codes can't be stacked on top of each other.

Tap the bookmark on any product to save it. Your wishlist is stored in your browser, so there's no need to sign in, though it will only show on the device you saved it on.

Shipping is free on every order to UK addresses, with no minimum spend.

Orders arrive in 5 to 8 business days. You'll get a tracking link by email as soon as yours is on its way.

Use the tracking link in your dispatch email, or go to our Track Your Order page and enter your order number and email address.

Yes. If you've ordered a few pieces they can be sent separately and land on different days. Nothing is missing, the rest is simply still on its way.

The courier will either leave your parcel somewhere safe, leave it with a neighbour, or post a card so you can rearrange. Your tracking link will tell you which.

Not at the moment. We currently ship within the United Kingdom only, though we hope to add more countries in future.

You have 30 days from the day your order is delivered. Start your return on our Returns page. You also have a separate statutory right to cancel within 14 days under the Consumer Contracts Regulations; our Refund Policy explains how that works.

Fill in the form on our Returns page. Please don't post anything until we reply: we aim to email you with your options within one business day. If you go ahead with a return, we'll email your Return Reference Number and where to send it.

Unused and in original condition, with tags attached and in the original packaging. Hygiene-sensitive items such as swimwear can be returned while they are still sealed and unworn, but not once they have been unsealed or worn. Custom or personalised items cannot be returned.

We don't do direct swaps. Return your item and choose a gift card, which comes with 10% extra on the price you paid, then reorder the size or style you want. Shipping is free on every order. Return postage is at your cost.

You can choose a refund to your original payment method, or a gift card worth 10% more than the price you paid for the item, which never expires. Return postage is at your cost either way. We'll issue it within 14 days of receiving your return, or of you sending proof of postage if that's sooner. Full details are in our Refund Policy.

We're sorry, that shouldn't happen. Email hello@weareandthensome.com with your order number and clear photos and we'll put it right.

Visa, Mastercard, Maestro, American Express, PayPal, Klarna, Apple Pay and Google Pay.

Yes. Klarna Pay in 3 splits your order into three interest-free payments, with the first taken at checkout. Subject to status and eligibility, 18+, and Klarna's own terms apply.

Yes. Checkout is encrypted and handled by our payment providers, so your card details are never seen or stored by us.

At the moment you place your order. With Klarna Pay in 3, only the first instalment is taken at that point.

All prices are shown in pounds sterling.

Yes. Gift card codes are entered at checkout, and any remaining balance stays on the card for next time.

Every clothing product page has a size guide with measurements in centimetres and inches. It's worth checking per item, as fit varies between pieces.

Measure a garment you already own and love, then compare it against the size guide. If you're still between two, size up for a relaxed fit or down for a closer one.

No, they're sized separately, so use the size guide on the product you're looking at.

The fabric composition is listed on every product page under Product Details, along with anything worth knowing about the finish or lining.

Follow the care label first. As a rule, a cooler wash, turned inside out, and drying flat or on a line will keep colour and shape far longer than a hot wash and a tumble dryer.

Sometimes. Email us with the piece and size you're after and we'll let you know if it's due back in.